Identify the customer's emotion based on the responses below:
"I have given these information several times and have been explaining myself to different people. I'm sorry I only know
the amount which showed up on my credit card. I really do appreciate you helping me with this. I'm sorry to be such a
nuisance.
Select all answers that apply:
A Confused, getting frustrated, but still polite
B. Extremely frustrated, fed up.
C. Sarcastic
D Calm
.
Answers
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Explanation:
A
confused, getting frustrated, but still polite
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