If approver not able to approve the document, what action can IP team check and take?
Answers
Answer:
When an approval record is manipulated outside of the workflow, it can cause the workflow to become stuck because the workflow does not know about the changes. There are various ways workflow approvals are manipulated. For example:
manual approval is added that workflow does not know
the document in which approval is assigned could be deleted or changed
approvers are reassigned after the workflow has progressed and generated approval records
When Approval User or Approval Group activity runs, it generates approval records. After the approver responds to an approval request, and if workflow does not continue, there is a possibility that manual approval records might have been created and the workflow does not know about them.
Explanation:
Hope it's help!