Question

If you are the restaurant manager and a guest complaints of poor food and service quality, describe the steps you would follow to address the issue. ​

Answer 1

Apologize to the customer for the problem, empathize with her/his situation and assure her/him you will act immediately to address his complaint. This is not the time to worry about who is to blame or to make excuses. Remain calm and try to keep the situation from escalating. Thank the customer for pointing out the problem.