Question

If you’re cheated in purchase of a mobile or any electronic device, prepare a

format of a complaint you will submit under Consumer Protection Act​

Answer 1

Answer:

According to the Consumer Protection Act, 1986, a consumer can lodge a complaint with the state Consumer Disputes Redressal Commission within two years of purchasing a product / availing a service.

Explanation:

Answer 2

Answer:

Following are the steps

Explanation:

STEP 1: Intimation via Notice:

A notice to be sent by the aggrieved party to the service provider who provided the goods or the services. The notice communicates the intention of the complainer to resort to litigation and informs him about the defects in the goods or the deficiency in the service or any unfair practice. The notice is also an attempt to settle the complaint without approaching the Forum i.e. if the service provider is willing to offer compensation or any other remedy.

STEP 2: Get the Consumer Complaint Drafted:

If the service provider is not willing to offer compensation or any other remedy, the next step is to file a formal complaint under the Consumer Protection Act, 1986. The filing of the Complaint does not necessarily require a lawyer. The complaint can be filed by the aggrieved person. The following details must be specified in the complaint:

Name, description and the address of the complainant(s) and the Opposite Party or parties.

Cause of Action, the approximate date, time and venue.

Relevant facts relating to the cause of action.

The Relief or Remedy claimed by the complainant in accordance with the facts of the case.

Signature and Verification by the complainant or his authorized agent.

STEP 3: Attach Relevant Documents:

Copies of material evidence and relevant documents that support your case in Consumer Court are important. These documents include:

A copy of the bill, receipt of delivery, packaging of a product, a record of online booking of the goods bought

Warranty/Guarantee certificates

A copy of the written complaint and notice sent to the manufacturer/seller

STEP 4: Appropriate Forum:

Choose the appropriate forum for filing the complaint in accordance with the pecuniary jurisdiction which is estimated in reference to the total value of goods and services bought or availed and the amount of compensation sought.

STEP 5: Pay Requisite Court Fees:

A prescribed fee is required to be paid along with the complaint filed depending on the forum. The court fee depends upon the value of goods bought and the amount of compensation sought.

STEP 6: Submit an Affidavit:

The person who wants to file a case in the Consumer Court is also required to submit an affidavit in the court. The affidavit must state that the facts presented and statements made by the consumer are true to their knowledge.