Imagine a customer emails you saying they just got their apparel and they aren’t happy with the way it came out. List out the steps you would take. Include any communication you would want to send to the customer.
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All complaints are similarly themed – something was supposed to happen that didn’t. A product doesn’t work, a repair person doesn’t show up as scheduled, an expectation wasn’t met. In any event, your client was inconvenienced or worse. By the time the problem is severe enough for the customer to contact you, they are undoubtedly upset.
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