Imagine you are running a technical support call centre and the is that, your workers not in their workstation most of the time with the result a lot of call remains unanswered. How will you use CV, NLP and Data together to solve this problem?
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Here are the three biggest challenges for call centers and how you can turn them around.
Employee Dissatisfaction and Agent Attrition. Stop for a moment and picture the daily life and challenges of one of your call agents. ...
Low Customer Satisfaction Rates. ...
Excessive Tools and Technology.
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Answer:
Here are the three biggest challenges for call centers and how you can turn them around.
Employee Dissatisfaction and Agent Attrition. Stop for a moment and picture the daily life and challenges of one of your call agents. ...
Low Customer Satisfaction Rates. ...
Excessive Tools and Technology.
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