Impact of artificial intelligence on employment
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Answer:
Although Artificial Intelligence dramatically improves our world in many ways, there are notable concerns regarding the forthcoming impact of A.I. on employment and the workforce.
There are predictions talking about millions of unemployed people in the next decades — primarily due to the impact of Intelligent Automation and A.I. systems.
In any case, the entire socioeconomic system is entering a phase of accelerating transformation: markets, businesses, education, government, social welfare and employment models will be severely impacted.
Tasks, Roles and Jobs at risk
Tasks which are monotonous, can be easily automated; this can gradually make certain roles obsolete. For instance, tasks and activities related to customer care/call center operation, document classification, discovery and retrieval, content moderation are more and more based on technology and automation and less on human work. The same is true for roles related to operation and support of production lines and factories: humans are being replaced by smart robots which can safely navigate the space, find and move objects (such as products, parts or tools) or perform complex assembling operations.
A.I. proves to be very effective in handling even more complex activities — those requiring processing of multiple signals, data streams and accumulated knowledge in real time. A characteristic case is the autonomous vehicles which can capture and ‘understand’ the environment and its dynamics; they can ‘see’, decide and act in real-time, towards well defined optimization objectives.
Sectors that will be impacted
Transportation is already in a transformation mode — fully autonomous cars will be soon a reality — and they will be safer, more efficient and more effective. Professional drivers (taxi, trucks and more) will see the demand for their skill set dropping rapidly.
Electronic commerce will also undergo significant transformation: fulfillment centres will be fully automated, with robots navigating the space to collect products and execute customer orders; to be then sent or even delivered to customers, also automatically, with autonomous drones and/or cars. The importance of salespersons and networks of physical stores will shrink; we are close to scenarios where consumer A.I. agents negotiate with Retailer AI agents — based on different objectives, tactics and strategies.
Even more traditional professions which are built on top of strong human relationships, such as legal professions, will be significantly impacted: typical support services in a legal context, have to do with document handling -classification, discovery, summarization, comparison, knowledge extraction and management — tasks where AI agents can do a great job already.
Financial services, Insurance and any other sector requiring significant amount of data processing and content handling will also benefit from A.I. And of course states, governance and social mechanisms — A.I. can have a great role in eliminating bureaucracy, improving the service to citizens, along with the design and performance of social programmes
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