Importance of communication in customer service
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A business should be able to explain clearly company policies to all stakeholders, especially customers and clients. Every employee of the business should make effective communication a priority, because customers require information. ... Effective communication is an important aspect of customer service.
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In a customer service setting, it is important to have good communication skills to show customers you understand what they actually mean. Speaking clearly and effectively is important for customers to walk away without questions and to leave no room for error in communication.
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