Question

Importance of customer retention in banking industry

Answer 1

The Importance of Customer Retention in Banks. Banking is one of those industries in which the connection between customer service and customer retention is exaggerated. Today's customers are more knowledgeable of their options. So once they have settled on a bank, they expect a high level of customer service.

Answer 2

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⎇Banking is one of those industries in which the connection between customer service and customer retention is exaggerated. Today's customers are more knowledgeable of their options.