Importance of guest relations in front office operations
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The quality of the guest experience is dependent on the quality of front office operations and the processes in place to handle guest needs. Each staff member interacts with the guest at some point during his stay and is instrumental in forming a friendly and trusting relationship. Whether the guest stays a day or a week, front office operations staff are critical to a successful guest experience.
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Front Office and other departments work towards a common goal that is customer service and delight. Maintaining guest relations is an important aspect. The sections are connected and all officials should work together to ensure smooth functioning of the department with ultimate goal of delighting the guests.
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