Importance of skills in communication
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The Importance of Communication Skills in Business
Developing communication skills can help many aspects of your life, from your professional career, to social gatherings, to your family life.
In today's hectic world, we rely heavily on sharing information, resulting in greater emphasis being placed on having good communication skills. Good verbal and written communication skills are essential in order to deliver and understand information quickly and accurately. Being able to communicate effectively is a vital life skill and should not be overlooked.
In contrast, poor communication skills can have a negative impact - a poorly delivered message may result in misunderstanding, frustration and in some cases disaster.
Communication can be defined as the process of understanding and sharing meaning. To communicate well is to understand, and be understood. This can be achieved in the following ways:
Verbally - your voice
Visually - e.g. images, graphs, maps, infographics
Non-verbally - e.g. body language, eye contact, gestures
Written – e.g. books, websites, emails
Listening is an important part of communication
Being able to actively listen is an important communication skill. It’s easily overlooked, as people tend to focus more on what they want to say, rather than listening to what the other person is saying.
Knowing when to pause to allow the other person to talk is an important skill. It conveys respect and a willingness to hear the other person’s point of view.
Active listening skills will help you and your colleagues have more open and useful exchanges, where each contributor’s point of view is expressed and heard. This should lead to a more positive working environment.
Active listening is an important part of communication skills
Active listening is an important part of communication skills.
Importance of communication skills:
1. Valued in the workplace
If you are applying for jobs or looking for a promotion with your current employer, you will almost certainly need to demonstrate good communication skills. Communication skills are needed to speak appropriately with a wide variety of people whilst maintaining good eye contact, demonstrate a varied vocabulary and tailor your language to your audience, listen effectively, present your ideas appropriately, write clearly and concisely, and work well in a group. Many of these are essential business skills that employers seek.
Having the ability to listen carefully, speak clearly and put others at ease is valuable in any organisation and can involve a wide range of skills:
Listening to others and showing interest in what they say
Dealing with telephone conversations appropriately
Encouraging interest and interaction from others in your team
Expressing an opinion or asking a question clearly
Being able to persuade others
2. In demand by businesses
Oral and written communication proficiencies are consistently ranked in the top ten desirable skills by employer surveys year after year. Employees are often encouraged to take online courses and in-person training to improve their presentation and communication skills.