important intercultural communication skills
Answers
Intercultural communication skills are those required to communicate, or share information, with people from other cultures and social groups.
While language skills may be an important part of intercultural communication, they are by no means the only requirement.
Intercultural communication also requires an understanding that different cultures have different customs, standards, social mores, and even thought patterns.
Finally, good intercultural communication skills requires a willingness to accept differences these and adapt to them.
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Importance of Intercultural Communication:
It is worthwhile to explain the meaning of communication before explaining the topic of intercultural communication. Communication is defined as a dynamic process of sharing of ideas, opinions and thoughts with other people through the use of symbols for establishing and maintaining effective relationships. Communication is the center point of all human existence and is widely regarded as a normal human phenomenon (Sethi, 2010). The main purpose of carrying out communication is to bring about mutual understanding between two or more people through the interchange of ideas and information. It is with the help of communication that all personal and social relationships are formed and maintained; communication thus is a way of being a human. On the other hand, intercultural communication refers to creation of shared meaning by people belonging to different cultural values, norms, beliefs and perspectives (Bisen, 2009). Intercultural communication takes place when individuals’ cultural membership factors for instance their cultural norms and shared cultural perspectives affect their communication process.
Intercultural communication is widely regarded as being much more challenging than the normal communication because it occurs between two or more people with extensively different world views (Samovar, Porter, & McDaniel, 2009). A group of British automotive engineers travelling to US and meeting with their American counterparts for exchanging knowledge and techniques related to automobile engineering is an effective example of intercultural communication (Sadri & Flammia, 2011). Intercultural communication is a common occurrence in everyday business dealings where people belonging to different cultural communities interact with each other for carrying out business transactions for example a German importer carrying out business negotiations with an Indian importer. High quality intercultural communication results when communicators are aware of the behavioral tendencies of other people involved in the communication process.
It is due to the differences in cultural norms that lead to differences in communication styles of people belonging to different countries. These differences may sometimes lead to confusion and hostility (Asante & Miike, 2008). For example the American and Chinese negotiators have dissimilar communication styles; Americans belong to the low context cultures where people come straight to the point while talking whereas Chinese belong to the high context culture where people tend to be less direct whilst engaged in the communication process (Steinberg S. , 2007). These differences in cultures are the result why many American-Chinese business communications are marred by uncertainty, in order to avoid unwanted aggression during negotiations it is thus important to for both American and Chinese negotiators need to understand each other’s cultures in order to effectively encode and decode messages.
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