Improving performance in business services case study solution
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Case study solution of Improving performance in business services:
Terry Bright was appointed as a manager with the Telecommunication department. Their main focus was to improve the marketing of their telecommunication products. Terry used his experience in spurring the people to put in their best efforts. Those who did not would be subjected to disciplinarian action. When he did that one employee they were very unhappy with him.
It soon led to a series of problems which lowered the productivity of the people. It increased the dissatisfaction on the client end and there was number of conflicts. It was important that Terry understood the problems and conducted a meeting with them to find an amicable solution. It was necessary for the employee to tell him the major problems and it was important that Terry listened to them.
Since it is important to retain people who are effective and Terry realised his mistake and they need to work together in a united manner. This will bring harmony amongst the people and make them work harder and make the company achieve its goal.