In a famous social psychological experiment, participants were led to believe they were to deliver electric shocks of increasing potency to a "learner" for a memorization task. Participants were encouraged to continue even though the learner was clearly in pain, and most participants, in fact, did continue shocking the learner. What famous study is this describing?
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A service is an offering that includes intangible elements. Services might include physical things such as commodities, devices, buildings and equipment.
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