Question

in a procces-oriented organization, who is directly acountable for poor performance of a procces ?

Answer 1

Answer:

Explanation:

Billing errors cause costs, obviously in the case of under-billing errors, but also in thecase of over-billing errors since these latter would typically entail customer complaintswhich then entail costs to be resolved.Points earned:0 out of 5Incorrect6)In a process-oriented organization, who is directly accountable for poor performance of aprocess?A.The process participantsB.The executive management teamC.The process owner (Correct Answer)D.The process analyst (Your Answer)E.The BPM groupFeedbackFirst of all, that all of the above actors are concerned by poor performance of a process(in the case of process participants at least for those processes they participate in).However, the process participants are not directly accountable for poor processperformance. They share responsibility for the process, but are not ultimatelyanswerable for poor performance of the whole process.The executive management team is responsible for overseeing the entire organization,including all its processes, but not directly accountable for poor performance of aprocess.This accountability is delegated to a manager as close as possible to the process, whichis the process owner.Process analysts and the BPM group support the process owner(s) in their work, but arenot directly accountable for poor process performance.

Answer 2

Answer:

Concept:

The purpose of a process-oriented organisation is to make process execution "optimal." This comprises the most cost-effective, time-efficient, and high-quality organisation of company processes. This isn't confined to a pure sequence of functions, though.

Explanation:

Poor process performance is not directly attributable to process participants. They share responsibility for the process, but they are not ultimately accountable for the process's bad performance. The senior management team is in charge of monitoring the entire organization, including all of its processes, although they are not directly responsible for a process's bad performance. This responsibility is outsourced to the process owner, who is a manager who is as close to the process as possible. Process analysts and the BPM team assist process owners in their work, although they are not directly responsible for poor process performance.

#SPJ2