In a SLA negotiation, provider agreed with the service availability 98%. Consumer runs the application for X hours/day. At the end of one month [31 days], it was found that total service outage is 12 hrs. However, SLA negotiation (in terms of service availability) is honored.
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Missing information in question :- What is the time he runs application per day?
Service Outage time per month [31 days] - 12 hrs
So, 12 hrs is 2% of downtime. So uptime will be 98%, It will be 12/2 x 98 = 588 hours
Assuming he runs the application equal number of hrs per day.
Total time when application was attempted = Time application was up + Time application was down
Total time when application was attempted = 588 + 12 = 600
Time application run per day = 600 / 31 = 19.35 Hrs/day
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