Question

In case of a high production impact, severity of the incident is to be handled as follows:
Options
a)Continue working on the incident with the same priority
b)Priority is already defined, consult your Project Manager and change priority
c)Upgrade the priority as per incident classification guidelines approved by Customerd)Convince the user to work with medium / loh priority as it impacts your SLA​

Answer 1

Answer:

)Continue working on the incident with the same priority

Explanation:

Answer 2

Answer:

The severity of the incident is to be managed as follows in the event of a high production impact. Maintain your priority when working on the incident.

Explanation:

What is severity in incident management?

The impact an incident has on the business is gauged by the severity of the incident. Usually, the more significant the incident, the lower the severity number.

In order to improve customer experience while increasing infrastructure reliability and team skill levels, high-severity incident management is the technique of documenting, prioritizing, tracking, and assigning business value to issues that have an impact on essential systems.

A bug with a high priority and low severity level must be resolved right away but does not have a significant negative impact on the software.

The proportion or percentage of the sampling unit that is impacted by a disease or a worsening health state is how severity metrics are commonly expressed.

Therefore, the correct answer is option a) Continue working on the incident with the same priority.

To learn more about incident management refer to:

https://brainly.in/question/6842492

https://brainly.in/question/5815978

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