Question

in future what is the use of IT Enabled Service Centres

Answer 1

Answer:

In the long term, organizations expect as many as 41% of their employees to work remotely at least part of the time. A recent Gartner survey reinforces the need for IT to deliver a user experience (UX) that the autonomous, remote worker of the future finds productive, non-invasive and trouble-free. The best user experience is one in which employees are not interrupted in their work, and IT is confidently handling a potentially disruptive issue before it ever gets to the employee’s desktop. In parallel, that means service desks may be quieter, new tickets are few and IT can focus more on business outcomes and less on repetitive reactive break-fix tasks.