Question

In ISO, the focus is on-
a) Enhancing Costomer satisfaction
b) Delighting Costomers
c) Satisfying Costomers
d)All of the above
​

Answer 1

Answer:

satisifiying customers

Answer 2

The right option for the given question is option d: All of the above.

• ISO is an international organization that creates quality standards for products and services from many sectors.
• Their major principle is to focus on the demands and requirements of their customers.
• ISO certified firms create the highest quality products according to their client's satisfaction.
• They incorporate the highest level of expectation fulfillment in the products by knowing quality goals and client requirements.
• Their techniques allow them to continuously enhance their product based on user feedback in order to meet their expectations.
• This approach not only delights the customers for their products but also builds a trustworthy relationship with them.
• As a result, all of those options stated are correct.