Economy, asked by venusdemor5197, 1 year ago

In which terms can satisfaction be measured?

Answers

Answered by MissTanya
0

{\texttt{\huge{\green{ANSWER :-}}}}

The usual measures of customer satisfaction involve a survey using a Likert scale. The customer is asked to evaluate each statement in terms of their perceptions and expectations of performance of the organization being measured.

Answered by Anonymous
4

\huge\mathfrak\pink{answer}

There are two approaches for measuring the satisfaction of a consumer.

  1. Cardinal approach
  2. Ordinal approach

Cardinal approach :-

Cardinal measurement means the satisfaction can be measured in term of Cardinal numbers or units like 1 2 and 3.

Ordinary approach :-

ordinal measurement means that satisfaction can be ranked as high or low .

Similar questions