Question

In your opinion what differentiates the relationship you share as a customer with your hair stylist versus the sales person at a huge departmental store? How can the relationship be classified and what aspects contribute to it?

Answer 1

Explanation:

Relationship with Hair Stylist

This is a direct customer relationship where the service provider has to interact directly with customer and his feedback is the most important in making the service successful.

Also the better the relationship with the client the more he will come back again

Relationship with Salesperson

This type of relationship is indirect where the customer is more interested in getting the right product and the sales person is just there to facilitate the process. Here if the person changes, the client might not get so effected as in the first case