Question

In your own . Explain
1. What are the strategies of the tourism and hospitality industry to maintain their customers and to gain new customers?

2..Is it critically important for hospitality organizations to measure how satisfied guests are with service quality and value? Or is it sometimes sufficient for organizations simply to offer the best service they can and hope for the best? Support your answer.

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Answer 1

Can you imagine a world without merchants, where we are left to our own devices to acquire goods and services without middlemen? Sounds like a harsh place to be. The sale and trade of goods defines much of the development and history of the world.

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