Question

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Answer 1

Answer:

In the tourism and hospitality industry, the success or failure of our businesses and destinations depends on service. Some, however, deliver consistently higher levels of customer service. Why and how are they able to do this? This chapter will try to answer these questions as we explore the fundamentals of customer service in the context of a competitive global tourism environment.

Answer 2

2 - if the hotel has no commitment on its service then the hotel will be in great loss as a commitment is fundamental,if the hotel has no commitment on service then it means people are coming at their own risk so very few people will come at the hotel which will put the hotel in a great loss.