Indian railway is a vast network-second largest in the world under a single
management. Railways has, over the past twenty years, responded to the passengers
need of easier train journeys by providing new and innovative methods to streamline
processes and make information easily available. The primary customer–focused IT
applications, by which the different interfaces between the organization and
customer have been automated to provide timely and relevant information, in the
railways are:
1.Pasenger reservation system(PRS)
2.Unreserved ticketing system(UTS)
3.National train enquiry system(NTES)
4.Journey planning
Analyze the role of above information systems and IT applications from customer
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