Question

interface between the hotel and the outside world. Behind the scene are many people who perform

various functions to keep the front office functions smooth.

From the very moment a traveler plans to make a stay in the hotel, the front office comes into the

picture and interacts with the traveler on a daily basis till he leaves the hotel. The guests can be

individual or the corporate guests. In the case of corporate guests, the bill is sent to the organization

sponsoring the guest's stay.

Questions

a) Identify the Business problem in this case.

b) What are the steps the hotel to take to understand the feedback of the guests?

c) Discuss the role of the front desk officer in the primary data collection of the customers.

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Answer 1

I don't no answer sorry