Question

Internet banking questionnaire customer satisfaction

Answer 1

1. Did you face any issues while making a transaction.
2. How fast our app/site for navigation, rate 1-5. 5 being the top score.
3. Did you face any delays for receiving OTPs during transaction.
4. Did you face any browser issue or compatibility? (N/A for app)
5. Overall how would you like to rate our services.
6. Any improvements or suggestions to improve our app/site.

Answer 2

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1. Did you face any issues while making a transaction.

2. How fast our app/site for navigation, rate 1-5. 5 being the top score.

3. Did you face any delays for receiving OTPs during transaction.

4. Did you face any browser issue or compatibility? (N/A for app)

5. Overall how would you like to rate our services.

6. Any improvements or suggestions to improve our app/site.