interview in air hostess
Answers
Answer:
Q 1. Introduce yourself:
Well, this is a very natural question to be asked by any interviewer. Because they want to know about candidates, a very common question for any job profile. You must answer this question with the utmost confidence. In answer, you could talk about your personal information, educational details, your interest, if you are experienced then give details of your previous employment.
Q 2. What do you know about our airline?
This question is thrown at you to check whether you prepared well for the interview or you just come casually for the interview. So always do the research about the airline. You can answer like when the airline started its operations, no aircraft, slogans. Also know about their future plan for the expansions in new cities, countries. Don’t forget to check the website of the employer airline, ‘About’ page, here you will get lots of information about the airline, their goal, mission. These are the things which must be included in your answer.
Q 3. What do you know about customer service strengths?
Air hostess (flight attendant) spends lots of their time attending passengers and helping them. In Earlier days traveling was stressful for many people, so good service can help passengers to travel easily and relax during a commute. Always remember your answer contains qualities which show you like helping people, For example, you can answer like “I am very good at listening to others” it shows you are a good listener, you can understand the problems of a passenger. Don’t forget to give examples.
Q 4. Are you comfortable in a new environment or situation?
The most experienced air hostess can have the same route, but those who are less senior have to fly to various locations in which airlines fly. The reason behind asking this question is to check whether a candidate can adapt to unfamiliar places, environments. The answer for this question could be Flexible in handling flight schedule changes, overnight booking hotel and working in odd timings
Q 5. What will you do in case of an emergency?
Cabin crew members have a major role in managing emergencies. Look for answers which shows the ability to handle difficult and emergency situation and shows your leadership skills. Ability convey higher-level officer, ability to calm down the passenger and not to make them anxious, for example, you can say “I will get my oxygen mask first after that I will assist other passengers, I will check where the closest exit doors are, I can keep everyone calm.
Q 6. Tell us about your first flight experience?
For this question, you should contain the following aspects of air travel like
Enthusiasm for planes
Excitement about flight and its process
Passion of traveling
Candidate with a love of planes and flying can be the best fit for the job. They will look for answers that show your observation and keen interest. You can describe your experience like “My first flight experience was heavenly, it was Jet Airways flight, flying is really awesome thing”. You feel like a bird, as jet airways slogan says ‘Joy of flying’ the experience was really joyful and the cabin crew was awesome.
Q 7. How will you handle a passenger who refuses to cooperate with the cabin crew?
Basically passengers who don’t cooperate with cabin crew in beginning and at the end of the flight they put everyone on the risk. The candidate should remedy the situation. The answer can contain qualities like
Conflict management
Ability to convince the fierce passenger
Ability to respond to angry passenger
Candidate can give an example like “I will repeat my instruction to the customer”. Even after informing many times to passengers, then I will tell him/her in an assertive way. Otherwise, I will seek help from my other cabin crew members.
Q 8. what is your achievement?
For answering this it is not necessary to talk about very big achievement, you can give an example like you were part of a college project, participated in a speech competition. Achievements could be anything you think you cannot do. Answers for this could vary from person to person, but always try to give good examples.
Q 9. Why do you want to work as a cabin crew?
If you are an experienced candidate you can answer like I have been working in the aviation industry for 1 year or whatever is your experience. You can mention like I love interacting with people and smile on the faces of passengers keep me going. If you are fresher you can say like since my childhood I was very passionate about planes and Air hostesses. I think is a very fascinating job every day you will meet new people and you can fly like bird.