Question

It is 10am. A customer has been in the department for the past 45 minutes looking at
dishwashers and asking you for advice and information on makes and models. She has
three children and her husband works from home so she needs a machine that will be
robust and can endure a lot of use. She has a budget of £300.
You have shown her the two most suitable machines. One is a cheaper model costing
£299 which is fine but will probably last only 2 or 3 years with the high level of use she
is describing. There is also a model which is of far superior quality which came on the
market at an introductory offer price of £350 two weeks ago, the offer ends today and
the model will revert to its normal price of £499 when the shop closes today. You
believe that this model will last her and her family between 5 and 8 years of use. The
customer is unsure about the extra £50 over her budget allocation and says she feels
uncomfortable buying at the higher price without consulting her husband
What would you do? Choose the most effective answer​

Answer 1

Explanation:

299 which is fine but will probably last only 2 or 3 years with the high level of use she

is describing. There is also a model which is of far superior quality which came on the

market at an introductory offer price of £350 two weeks ago, the offer ends today and

the model will revert to its normal price of £499 when the shop closes today. You

believe