“It is not about ‘what’ you say. It is all about ‘how’ you say it”. Comment on the quote in the context of business communication.
Answers
Unlike personal communication, business communication is professional. Both the parties involved in communication are in a professional relationship. The communication thus does not affect only two individuals, but can also affect the workflow and sometimes the entire organization. Thus, one needs to be extremely careful about how things are said.
To begin with, the communication must be clear. In order to avoid any misunderstanding, the sentences should be well structured. Also, since it involves work, the content should be formally written, without any slangs or abusive words.
Many times one has to take decisions that may sound harsh (like warning an employee about being careless and missing deadlines). However, such decisions can be necessary and unavoidable. Therefore, it is important to keep excessive emotion out of business communication. Showing extreme emotion, especially in terms of criticism is hurtful and unprofessional. The same thing can be said in a neutral, factual manner. The tone should be firm, but not rude.
A lot depends on the way something is conveyed. Tone, the choice of words and emotion, all play an important role in communication, especially on the business front.
In business communication, professionalism is the core. Unlike personal communication, the formal spectrums are to be followed.
In business communication, you have to use proper language and expression. You cannot get too friendly or rude with a business client unlike personal communications.