Question

It operations management have been asked by a customer to carry out a non-standard activity that

Answer 1

Answer:

If the IT management have been asked by a customer to carry out a non-standard activity that will cause them to miss an agreed service level target.

Explanation:

In the case that a customer asks to carry out a non-standard activity to an operations management then indeed they will be driven away from their actual task. However this is a state of dilemma for the management because customer is prioritized as "key". Their issues are dealt with most urgency for better customer satisfaction.

Answer 2

Answer:

Make the decision based on balancing stability