It was his sister. He asks the guest to wait for a minute but he ends up getting into a
heated discussion with Sitti. The guest becomes annoyed and says she is going to go
out and expects clean sheets by the time she returns in her hotel room. Omar nods
his head in agreement and says, “No problem, it will be taken care of”. He continues
with his phone conversation and he is quite upset when he gets off. Things start to
get busy at the hotel -‐‐the hotel phone keeps ringing and a busload of guests arrives
to check-in. The guest from room 202 returns, gets her key and within minutes she
went down in the lobby shouting that her dirty sheets have not been replaced.
What is the scenario all about?
Can you identify any misunderstanding?
Why did this situation happen?
Answers
Answer:This scenario is about an hotel room.
Misunderstanding took place but the man didn't solve the situation accordingly
This situation occurred due to negligence of the hotel staff.
Explanation: This whole situation occurred in a hotel room while a customer was already waiting for the staff to clear this situation but atlast she fedup and left.
The misunderstanding took place between two people when the person arrived to whom the room was given. Before leaving them she even said to clean up the sheets before she comes back but the person didn't even cleared the situation not did he do his work. When the room owner came back she saw the room was a mess and sheets were also not changed for which she paid money so she at instant left the room and checked out if hotel due to poor service and behaviour