Question

ITIL is implemented
Select one:
O a. With Customers
O b. Within an organization
O c. Within the IT Department
O d. With External Vendors​

Answer 1

Answer:ITIL Implementation in 10 Steps

An ITIL implementation project is structured in several phases, which each build upon the results of the previous project steps (see the overview of the ITIL implementation project steps). ... The project begins with the definition of the processes and the organizational framework.

So is incident management is not the process to implement first? Yes. ITIL framework does not tell you what you need to start with. It gives you a lifecycle of processes, and according to the framework, you should probably start implementing the service strategy processes – which in the real sense is not practical.