Question

ITIL Question:

Which is the best description of a Service Catalogue?

1) A document defining all aspects of an IT Service and its requirements through each stage of its lifecycle
2) An agreement between an IT Service Provider and the IT Customers
3) The complete set of services that are managed by a Service Provider
4) A database or structured document with information about all live IT services, including those available for deployment

Answer 1

Explanation:

4) A database or structured document with information about all live IT services, including those available for deployment

correct answer

Answer 2

4) A database or structured document with information about all live IT     services, including those available for deployment.

EXPLANATION:

• The purpose of service catalog management is to provide and maintain a single source of consistent information about all operational services and make it publicly available to everyone who has access to it.
• The service catalog flow only creates incidents.
• The Service Catalog Manager is responsible for maintaining the Service Catalog and ensuring that all information contained therein is accurate and up-to-date.

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