Question

ITIL Question:

Which of the following activities is the Service Owner of a specific service responsible for? 1) Representing the service in Change Advisory Board Meetings 2) Participating in negotiating Service Level Agreement 3) Defining the process strategy 4) Liasing with the appropriate Process Owners

1) 1, 2 and 4 only
2) 1 and 2 only
3) 1 only
4) All of the above

Answer 1

Answer:

1

Explanation:

This should be the only task for service owner and rest all should be done by other associates.

Answer 2

"1, 2 and 4 only"

More about Service Level Management:

                       Service Level Management (SLM) is one of five elements in the ITIL Service Delivery area. It is possibly the most important set of processes within the ITIL framework. SLM processes provide a framework by which services are explained, service levels required to support business processes are agreed upon, Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are developed to assure the agreements, and costs of services are developed.

Executing Service Level Management processes allow IT staff to more accurately and cost effectively provision identified levels of service to the business. The processes make sure business and IT understand their roles and responsibilities and empower the business units.