Question

ITIL Question


Which of the following are goals and objectives for the Service Level Management process? 1) To provide and improve the relationship and communication with the business and customers 2) To produce and maintain an appropriate and up-to-date capacity plan which reflects the current and future needs of the business 3) To ensure that proactive measures to improve the levels of service delivered are implemented 4) To support efficient and effective business and Service Management processes by providing accurate information about assets

1) 1 and 3 only
2) All of the above
3) 1 only
4) 1, 2 and 3 only

Answer 1

Answer:

1 2 and 3 only

Explanation:

service levek category

Answer 2

The Correct answer is

All of Above

1) To provide and improve the relationship and communication with the business and customers

• It is done through providing good customer service provider facilities to solve customer problems fastly which makes customers happy.

2) To produce and maintain an appropriate and up-to-date capacity plan which reflects the current and future needs of the business

• It is done through providing products at a time which avoid their competitors to excel tn the fields.

3) To ensure that proactive measures to improve the levels of service delivered are implemented

• It can be done through providing world class service to the customer and it lead to increase in company growth.

4) To support efficient and effective business and Service Management processes by providing accurate information about assets