Question

ITIL Question:

Which of the following are reasons for investing in Service Management? Statements 1) Increased customer satisfaction 2) Increased levels of availability 3) Reduction in the number of incidents 4) Increased number of SLA breaches

1) 2, 3 and 4 only
2) 1, 2 and 3 only
3) 1, 3 and 4 only
4) 1, 2 and 4 only

Answer 1

Answer:

Which of the following are reasons for investing in Service Management? Statements 1) Increased customer satisfaction 2) Increased levels of availability 3) Reduction in the number of incidents 4) Increased number of SLA breaches

1) 2, 3 and 4 only ✅

2) 1, 2 and 3 only

3) 1, 3 and 4 only

4) 1, 2 and 4 only

• option 1 is correct

Answer 2

The correct answer is option (1) 2, 3 and 4 only.

Explanation:

• Among all the options, Option 2, 3 and 4 are the reasons for investing in Service Management.
• Service Management is a customer-focused approach to delivering information technology.
• Service Management focuses on providing value to the customer and also on the customer relationship.
• The various reasons for investing in Service Management are: Increased levels of availability, Reduction in the number of incidents and Increased number of SLA breaches.