ITIL Question:
Which of the following statements BEST describes one of the purposes of Service Analytics?
1) Service Analytics is useful to restore normal Service Operation as quickly as possible in case of an incident
2) Service Analytics is a means for automating simple and routing tasks and interactions
3) Service Analytics is useful to model existing components and services to the higher level business services
4) Service Analytics is a means to ensure proper funding for the delivery and consumption of services
Answers
Answer:
Service Analytics is a means for automating simple and routine tasks and interactions. ... Service Analytics is useful to model existing components and services to the higher-level business services.
Answer: Service Analytics is useful to model existing components and services to the higher-level business services.
Explanation: Service analysis describes the process of capturing, processing, and analyzing data resulting from the performance of a service system in order to improve, extend and personalize a service to create value for both providers and customers.
The main tasks and methods, from areas such as data mining and machine learning, which can be used for analysis are identified. To illustrate their application, the data generated from the execution of an IT service is analyzed to extract business insights.
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