Question

John is an incident handler at a financial institution. His steps in a recent incident are not up to the standards of the company. John frequently forgets some steps and procedures while handling responses as they are very stressful to perform. Which of the following actions should John take to overcome this problem with the least administrative effort?

Answer 1

As John is an incident handler post in an financial institution and as his steps are not up to the level for the company, it is needed to get an good idea of the situations occurring to carefully handle the incidents occurring.

To make sure that John don't forgets the steps involved in the incident handling process, he should learn the steps properly.