Question

Kartik joins a garment factory as a plant supervisor in Lucknow. He observes that the output of some workers is

very low as compared to the standards set for their performance. On analyzing the reasons for the same, he finds out

that a lot of time of the workers is wasted in getting the requisite materials issued form the store. Whereas on asking,

the store keeper complains that there is no harmony in the working of the production department as a whole. Every

day the workers approach him at the least minute to procure different kinds of threads, laces, mirrors, buttons etc. if

it is not available in the store then he has to place an order with the purchase officer. As a result, a lot of time of the

workers is wasted. So, in order to integrate the various production activities, henceforth, Kartik ensures that the store

keeper is informed well three days in advance about the requisite materials. Consequently, the store keeper is able to

keep the materials ready for the workers every morning in accordance with their requirements. In context of the

above case:-

1. Identify and explain the quality of management that Kartik has introduced in the working of the production

department as a corrective measure to control the output of the workers.

2. State briefly and two points highlighting the importance of quality of management identified in part (a​

Answer 1

The case will follow the basic management principles for the efficient and effective working of the garment factory.

1. Coordination is the management standard that Kartik must implement as a corrective measure. Coordination helps in the integration, unification and also synchronisation of the efforts of members to achieve the common objective.

2. The importance of coordination in an enterprise is -

• It leads to functional differentiation. The personnel and activities of the organisation are divided into specific divisions based on roles such as marketing, sales, accounting, etc. Because each such department appears to devise its own priorities, strategies, etc., the goals sought by each of these departments need to be reconciled with the goals of the organisation as whole.

• Size Growth - When an organisation grows, the number of its employees also increases proportionately. The efforts of every employee must be unified so as to achieve the organisational objectives.