Question

Kavita recently joined as the human resource director of Arjun Vidyamandir School, a senior secondary educational institute. She observed that the school had an experienced medical team on its payroll. They regularly offered useful suggestions which were neither appreciated nor rewarded by the school authorities. Instead the school outsourced the task of maintenance of health records of the students and paid them a good compensation for their services. Because of this, the existing medical team felt disheartened and stopped giving useful suggestions.

a) Identify the communication barrier discussed above.
b) State the category of this communication barrier.
c) Explain any other two communication barriers of the same category.

Answer 1

a) Motivation barriers
b) Lack of motivation
c) Semantic barriers, language barriers

Answer 2

(a) The communication barrier discussed above is a type of Working Barrier.

(b) It is a type of Interpersonal Barrier in which people involved can distance themselves from each other due to many reasons.

(c) Two other communication barrier related to Interpersonal Barrier are

(i) Withdrawal Barrier

(ii) Ritual Barrier.

Withdrawal Barrier is a lack of interpersonal contact. Ritual Barrier is meaningless as repetitive routines are devoid of any real contact.