Question

Let’s imagine that a real state broker was applying a loan for his customer. Today is the deadline of loan application to get the subsidy from the government. An operator is filling out a form for his client into the system. • Suddenly, the session crashes and the system stop answering to the staff at the same time. • The data is lost, and the IT operator doesn’t have another way to access the system. Thus, the staff asks a customer to wait while the system will recover. The customer has spent a lot of time and they now worried he only has few hours to lodge his application. This means that there is a failure in the system. Whereas customer loyalty depends on the system’s resistance to similar failures. What could have been done to prevent this situation? Discuss and write the solution?

Answer 1

Explanation:

Let’s imagine that a real state broker was applying a loan for his customer. Today is the deadline of loan application to get the subsidy from the government. An operator is filling out a form for his client into the system. • Suddenly, the session crashes and the system stop answering to the staff at the same time. • The data is lost, and the IT operator doesn’t have another way to access the system. Thus, the staff asks a customer to wait while the system will recover. The customer has spent a lot of time and they now worried he only has few hours to lodge his application. This means that there is a failure in the system. Whereas customer loyalty depends on the system’s resistance to similar failures. What could have been done to prevent this situation? Discuss and write the solution?