LetterWritingonagivensituation. 2.YouhavepurchasedamobilephoneofthebrandSamsungfrom alocal retailstore.Howeverafterafortnightitcompletelystoppedworking,you visitedthenearestcustomercareserviceforrepairs,theyreturnedthe phoneafteramonth,butanumberofproblemshavesurfacedwithinafew dayslikefluctuatingdisplay,poornetworkreceptionetc.Yourevisitedthe customercareservicewithademandofreplacement.Staffsdenied,saying thatasapartofwarrantyitcouldbeonlyrepairednotreplaced.Writea lettertotheSamsungheadofficeexplainingyoursituation. SamsungIndiaOfficeAddress:SamsungIndiaElectronicsPvt.Ltd.20thto 24thFloor,TwoHorizonCentre,GolfCourseRoad,Sector-43,DLFPH-V, Gurgaon,Haryana–122202
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