List any four effective solutions for consumer problems
Answers
. Listen and Understand
First, always listen to the customer. They are concerned about an aspect of your services. Let go of the temptation to respond in any quick fashion. Take the time to listen and truly understand what is driving their concern.
2. Empathize
Once you have listened to their concern immediately empathize with their position to create a bond between you and the customer so that they know you have heard their concern and are going to work with them to resolve the issue.
3. Offer a Solution
Offer a solution to their problem. In this regard, always focus on what you can do as opposed to what you cannot. There is always a solution. It may not be exactly what they are asking for, but if you focus on what you can do versus denying them their requested remedy you have still offered a solution and often merely having another option is sufficient to remedy the situation.
4. Execute the Solution
Solve their problem be it with their originally requested resolution or an alternative you have proposed.
The following are the effective solutions for solving the consumer problems;
Explanation:
1. Complaint about the product to the shop keeper, customer service or any other place from where the product was purchased.
2. Complain to the company for faulty product and for demand for exchange.
3. Ask for help from a lawyer in case of non-exchange of products.
4. Appeal to the consumer court for unsatisfaction in dealing with faulty product and mis-communication with the saleing authority.
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