List the most important three rules of telephone handling.
Answers
Explanation:
telephone should be handled with great care
not to use it while charging
Explanation:
1. Always identify yourself at the beginning of all calls.
A) When in the office, always answer a telephone by saying: “Hello/Good Morning, Accounting Department, Syndi Seid speaking.”
B) From a cell phone, either simply say Hello, or state your name, Hello, Syndi Seid here. Do not answer by using words such as “yeah” or “yes.”
C) When placing a call, always state your name along with the name of the person you are calling. Example: “Hello, my name is John Doe from XYZ Corporation. May I please speak with Ms. Jane Smith?”
2. Be sensitive to the tone of your voice. Do not sound overly anxious, aggressive or pushy. It is important your tone conveys authority and confidence. Do not lean back in your chair when speaking on the telephone.
Tip: Sit up in your chair or stand during the conversation. When at home, use a personal tape recorder to privately record your own conversations. You will then hear how your sound to others.
3. Think through exactly what you plan to say and discuss BEFORE you place a call.
Tip: Jot down the items you want to discuss and questions you want answered. In other words, anticipate and expect you will be placed into a voicemail system; plan your message to be as direct and specific as possible, asking the person to respond to specific alternatives or questions. Do not say, “Hello, it’s Syndi, call me back.” At least state the subject about which you want the person to call you back about.