Question

Listening and responding to complaints formal situation with 20 mark

Answer 1

Explanation:

How to Respond to a Customer Complaint

Respond specifically to the issues brought up by the customer.

Provide a specific apology that acknowledges any mistakes on your end.

State exactly what you intend to do (or have already done) to make it right.

Propose how you will improve the customer's experience in the future.

05-Jan-2017

Answer 2

How to Respond to a Customer Complaint

1. Respond specifically to the issues brought up by the customer.
2. Provide a specific apology that acknowledges any mistakes on your end.
3. State exactly what you intend to do (or have already done) to make it right.
4. Propose how you will improve the customer's experience in the future.

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