Question

"Madam, I really need to talk to you about something important."
"Is it so, Usha? Well, take a seat and let me hear about it," Alka, the supervisor, says in a
friendly tone, as she continues to stare at the computer screen.
As Usha sits down, Alka continues, "Usha you think you have a problem? How would you like
to have the ones I'm faced with now? First, I'm right in the middle of a union negotiation for a
new two year contract. I have several problems with the supervisory staff of the Kandivilli plant
and somebody has ruined our inventory procedure. So we are running short of material at several
outlets. **
Finally, Alka looks up at Usha and asks somewhat hurriedly, "Well, what's your problem?
Discouraged by her supervisor's preoccupation with her own problems and her abrupt manner.
Usha decides that this is not the right time to get any assistance from her. To end the
conversation without looking foolish, she decides to ask a few questions about a routine
procedure.
Before Usha can speak, however, Alka suddenly signals the end of the discussion by saying.
"Usha, I have another appointment now.. If you'd like, we can continue this discussion later. 1
want to be of help, and my door is always open to you." She retums her attention to the
computer screen before Usha moves from her chair.
Questions:
1. List the listening techniques that was violated by the supervisor.​

Answer 1

Answer:

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