Question

magine you work in the medical records department of a large clinic. When you check the voicemail one morning, there is a message from Mrs. Jones, a patient?s wife. She is unhappy because the office has refused to release her husband?s medical records to her. Releasing the records to Mrs. Jones would be a violation of the patient?s privacy. You must respond to Mrs. Jones. Decide what medium you will use to most effectively communicate your message (phone, email, text message, etc.) and compose the response you will provide to her.

Answer 1

i'd prefer going with cell phone cause that sounds more professional and shows how we take care of the customers or just say the patient himself/herself

Answer 2

Since this is a very critical issue, it is best to talk about the matter with the individual personally over the phone.

Mrs Jones needs to be explained the rules and regulations of the hospital.

She needs to be told that it is a violation and explained in a polite way.