Make a letter of complaint and the reply to your complaint based on following situation.
You bought a digital camera from the internet. It costs very high. But when you want to use it; it is unable to take picture?
Answers
Answer:
Write a letter to the company. In your letter:
introduce yourself
explain the situation
say what action you would like the company to take
You should write at least 150 words.
You do NOT need to write your own addresses.
Begin your letter as follows:
Explanation:
Dear Sir or Madam,
I have recently bought a Samsung digital camera from your showroom. I was excited to bring it home but disappointed to find that it did not work as expected. To add more misery, even after I returned it to your store to claim the warranty, I am yet to hear an update. I am hoping to get my camera replaced by a new one.
I have bought a Samsung NX410 40MP camera from 125 Oxford St, Soho showroom on 10th December. Unfortunately, it malfunctioned just after I took it home. I cannot take pictures and it turns off automatically. The very next day, I visited your showroom and talked to Cynthia, one of your representatives, who assured me that the camera would be replaced within 24 hours. When I called her again, she told me that it would take a few more days and would be repaired instead of being replaced. When I demanded the reason, she failed to answer.
It has been almost a week since I purchased the camera from your store. The faulty product should be your responsibility, not mine. One of my relatives has advised me to talk to the Consumer Right Authority and file a complaint against your company but I will wait till 24th (the day before Christmas). I am attaching the receipt of the purchase.
I still believe your brand reputation. I would like you to take immediate action against the misconduct I experienced.
Yours faithfully,
Ginna Maria .
Answer:
Dear Sir,
My name is Rohan and I am writing this letter to express my dissatisfaction for the canon camera that I bought from your showroom located in oasis mall on 24th of October.
It was working perfectly fine in the showroom when I bought it. But after returning home I found there is a scratch on the lens also the flash is not working, if in case it works sometime then the lens shutter doesn’t close then. As soon as I got to know about this issue, I therefore, returned to shop same day to the same sales representative and explained him the problem with the camera. However, I have done all formalities and handed on the camera to repair team.
But, it's been one week past and I haven't received any news about the camera that how long it will take more. I bought this camera for a holiday trip and in a week I am traveling. Hope you will understand my grievance. I cannot wait for it know and I would like you to give us full refund.
Looking forward to hear from you as soon as possible.
Your Sincerely,
Jackie