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1.In the Hospitality industry, there are a minimum of twenty or thirty moments of truth in its provision of service. A moment of truth is when an interaction occurs between a customer and the service provider that can leave a lasting positive or negative impression on a customer.
2.As an emotion, researchers describe disappointment as a form of sadness -a feeling of loss, an uncomfortable space (or a painful gap) between our expectations and reality. When we have to be happy and fulfilled, we can set ourselves up for disappointment.
3.Touch base with guests pre-arrival. ...
A smile goes a long way. ...
Make it easy for your guests to get in touch. ...
Be an insider of your local area. ...
Build partnerships with local vendors and attractions. ...
Provide free and fast Wi-Fi. ...
Celebrate special occasions.
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Answer:
1. In the Hospitality industry, there are a minimum of twenty or thirty moments of truth in its provision of service. A moment of truth is when an interaction occurs between a customer and the service provider that can leave a lasting positive or negative impression on a customer.
2. Patient satisfaction is an important and commonly used indicator for measuring the quality in health care.
3. Healthcare is a customer service industry. Companies (and customers) live or die based on the quality of care provided and the daily interactions between staff and patients. The first key to providing great customer service in the healthcare industry is to stop treating patients as customers whose sole purpose is to generate revenue. Great customer service starts with taking a patient-centric perspective – viewing them as people your company is meant to help.
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