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Give five (5) causes of service failures then explain each in your own words.
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Reasons Your Company May Fail at Customer Service
They don't define customer service goals. ...
They put good people in the wrong jobs. ...
They don't provide proper training. ...
They treat customer service like a department. ...
They treat employees one way and expect them to treat customers a different way. ...
They are hard to find. ...
They ignore customers on social media.
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